Covid 19 Statement

As it always has been, the safety and security of our guests and team members remain our highest priority.

You will be aware that the majority of restrictions have been lifted by the Government, but the Lancaster Gate Hotel is still taking measures to mitigate risk from Covid 19.

Guest Bedrooms:

• In addition to our usual high standard of cleaning we have implemented a High Touch Point cleaning regime where individual climate control pad, TV remote, hair dryer, door handles and light switches are disinfected between guest stays with special solution effective against Covid-19.
• All items such as glasses and toiletries are replaced between each guest stay.
• Please advise the Front Office if you would prefer not to have a housekeeping service during your stay. New towels can be provided on a daily basis on request with contact free delivery.

Serpentine Restaurant & Bar:

• In line with Government guidance we are operating a breafkast buffet again.
• Tables and chairs are cleaned with an anti-viral spray in between each sitting.

Public Areas:

• Our front office desks are equipped with a protective plastic barrier to separate you from our staff.
• Hand sanitizer units are readily available at several locations throughout the Hotels.
• We would encourage you to socially distance from other guests, and signage in the Hotel enforces this.
• The seating area in the lobby has been set up to enable social distancing. We would ask you to only sit with members of your party.


• Staff are trained in symptoms of Covid-19 and will go home and self-isolate for 14 days should they present any symptoms or if they have confirmation that they have been in contact with a Covid Positive case.
• Staff Temperature is taken before their shift and should they present a temperature of over 37.5 degrees they will not be allowed to work and will be asked to go home and self isolate.
• Staff are wearing face masks whilst at the Hotel and will use disposable gloves to handle guest luggage
• Staff are disinfecting their hands after each guest interaction
• Staff are disinfecting the PDQ machine after each guest handling